Refund policy
30-Day Easy Returns
Here at Uproah, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help with a simple and trouble-free return process.
Return Policy Overview
Return Window
You have 30 days from the date of delivery to return your item.
Item Condition
To be eligible for a return, items must:
-Be unused and in their original condition
-Include original packaging
-Include all accessories, tags, and documentation
Easy Support
Our customer support team will guide you through every step of the return process.
Return Costs
Defective or Incorrect Products (No Cost to You)
We cover return shipping if:
-You received the wrong item
-The item was damaged during shipping
-The product is defective
Customer Remorse (Change of Mind)
If you:
-Ordered the wrong product
-Ordered the wrong size
-No longer want the item
You are responsible for the return shipping costs.
Please note: Original shipping costs are non-refundable.
How to Return an Item
-
Contact Us
Email us at info@uproah.com
-Your order number
-The reason for your return
2. Pack Your Item
Securely repack the item in its original packaging with all included materials.
3. Ship the Item
Follow the instructions provided in your return authorization email and drop off the package at the designated shipping carrier.
Refund Process
Inspection
Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund
If approved, your refund will be processed to your original payment method.
Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
Need a different size, color, or product?
Contact us and we’ll gladly assist you with a quick and smooth exchange.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. These items will be clearly marked as non-returnable in the product description.
Contact Information
Store Name: Uproah
Address: 957 N Mariposa Ave, Los Angeles, CA 90029, USA
Email: info@uproah.com
Phone: (209) 780-5858
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)